We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Maintain proper cash levels in register drawer and change machines. Check expiration codes, face and inspect all items. Complete other tasks as assigned by store management. Posted: February 10, 2023. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. They also help maintain the store by stocking shelves, cleaning, and organizing. Learn more about How can you stand out? Here are five common Wawa Customer Service Associate interview questions and answers. Pull expired items, document and discard. How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr? Greet and provide an enjoyable shopping experience for all customers. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Job Description. The estimated additional pay is $4,596 per year. : r/Wawa Reddit, r/Wawa What exactly is the role of a lead?Create an account to follow your favorite communities and start taking part in conversations.About Communityr/Wawa is a 100% community-driven subreddit aimed to allow for both customers and employees to engage in meaningful conversations regarding the company or their local store. A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. View email address on jobs.institutedata.com, View phone number on jobs.institutedata.com. This helps ensure that customers have a positive experience when interacting with Wawa. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Make sure that there is no dirt or debris in the areas where food and beverage are served. See if they're hiring! Store 8529 - Eldersburg, MD 21784. Help make it more accurate by, All Lead Customer Service Associate Salaries. Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. Copyright 2023 Grabjobs Pte.Ltd. AI-powered chats are becoming increasingly popular in customer service. Complete other tasks as assigned by store management. Learn how this feature works. Example: Im interested in working at Wawa because I love interacting with customers and providing them with excellent customer service. Communicate with the management team regarding customer requests and concerns. Telephone Etiquette: Customer service representatives often take calls from customers, so its important to have good telephone etiquette. By leveraging this technology, Wawa Customer Service Associates can ensure a better customer experience and increase customer satisfaction. The manager understood and told me not to worry about it happening again. The Most Likely Range represents values that exist within the 25th and 75th percentile of all pay data available for this role.How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr?Your input helps Glassdoor refine our pay estimates over time.Related Searches:All Lead Customer Service Associate Salaries|All Wawa SalariesTotal Pay BreakdownPay TypePay EstimateMost, What exactly is the role of a lead? Select Accept to consent or Reject to decline non-essential cookies for this use. Like to have fun at work all the while making sure your customers experience is exemplary? www.wawa.com/careers #jointheflock #internships2023. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. Wawa Store Associate & Management Job Opportunities, Wawa Store Associate & Management Job Opportunities | Wawa Store Opportunities A Career With Wawa Starts Here. Join us or tag a friend to apply! Example: I was late for a shift once at my previous job. Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. Wawa, Inc. is an equal opportunity employer. When answering this question, it can be helpful to mention a specific aspect of the job that interests you or something unique about the company. Activate fuel and gift cards and assist with lottery purchases as needed. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Ready to see if youre the next Wawa associate? Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. The three As are for when you mess up?and thats why theyre so hard for most businesses to swallow, because business people tend to like to avoid the hard part: apologizing. Get notified about new Customer Service Specialist jobs in Absecon, NJ. Wawa, Inc. is an equal opportunity employer. Make sure the coffee machines are full and working properly. I think my outgoing personality would fit well here.. Averages based on self-reported salaries. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. Customer Service Associate Responsibilities: Attending training sessions to grow knowledge of products and to develop customer service skills. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Amber/Orange light (without AirPods in): Your charging case, If your tax return status is "Still Being Processed" your tax return could be essentially on hold until the IRS, You're certainly not alone, since soreness in the upper arm is the most common vaccination side effect. Greet and provide an enjoyable shopping experience for all customers. Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. Jobs. Additional pay could include bonus, stock, commission, profit sharing or tips. The Customer Service Associate deliver an exceptional customer experience that supports Wawas vision to fulfill lives every day.Principal Duties:1. We're committed to being your source for expert career guidance. Unlawful discrimination will not be a factor in any employment decision. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. . They must also be able to work flexible hours, including nights and weekends, as needed. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Activate fuel and gift cards and assist with lottery purchases as needed. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Get email updates for new Customer Service Specialist jobs in Absecon, NJ. Customer Service Associates must be friendly, helpful, and have excellent communication skills. Find out what skills and jobs are in high demand. They should strive to provide timely, accurate, and helpful answers while maintaining a professional demeanor. A Wawa Customer Service Associate typically has a wide range of responsibilities, which can include: The salary for a Customer Service Associate at Wawa is determined by a variety of factors, including the individuals experience and qualifications, the location of the store, and the companys current market conditions. Greet and provide an enjoyable shopping experience for all customers. Part-Time. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Resolving phone, walk-in, mail, fax, and email customer inquiries. Job Title: Customer Service Associate. Join us or tag a friend to apply! Employers ask this question to learn more about your work ethic. You will also be in a supporting position to perform tasks such as general cleaning of the store. Required fields are marked *. View similar Customer Service / Guest Services jobs below. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal. Find the best jobs in the US, apply in 1 click and get a job today! Ensure the proper execution of assigned foodservice and beverage programs and procedures. If there is any contamination, carefully clean these areas. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Department: Store Operations. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. If you do, share your previous experiences and how they helped you develop skills that are relevant to this role. Full Job Description. Check expiration codes, face and inspect all items. Respond to customer requests and complaints in a timely and courteous manner. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Know Your Worth. A valid drivers license is also required. The estimated base pay is $17 per hour. If you require an accommodation, please contact our Associate Service Center at [emailprotected] or 1-800-444-9292. Part-Time. Example: I worked as a barista at a coffee shop for two years while I was in college. Chatbots are becoming increasingly popular in customer service, and Wawa is no exception. I set an alarm on my phone so it wouldnt happen again.. Job Description. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Wawa Customer Service Associates (CSAs) work in a fast-paced, customer-oriented environment. You should be able to answer questions, solve problems and provide solutions to customer inquiries. Your input helps Glassdoor refine our pay estimates over time. Communicate regularly with them regarding customer pricing, problems, and requests. Maintain proper cash levels in register drawer and change machines. Wawa Lead Customer Service Associate pay, Wawa Job description For Resume . Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. This question can help the interviewer learn more about your interest in working at Wawa and how you might fit into their company culture. Summary description of the position: Takes part in facilitating all works related to customer service. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Wawa, Inc. is an equal opportunity employer. The 5 As: Apologize, Acknowledge, Appreciate, Act, Audit. great place to work This question can help the interviewer determine if you have any experience with operating cash registers and handling money. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Learn more in our Cookie Policy. Job Title: Customer Service Associate. Communicate with the management team regarding request and concerns.3. Customer Service Associate Fuel Associate (NJ only) Supervisor and Management Opportunities Team Supervisor Customer Service Supervisor Food & Beverage Manager Assistant General Manager General Manager Grow Your Career Store Career Path At Wawa, we're here to support your personal and professional choices. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. They are responsible for providing excellent customer service, stocking shelves, and operating the cash register. Maintain proper cash levels in register drawer and change machines. Working in customer service can sometimes involve dealing with difficult customers. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Averages based on self-reported salaries. If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. The estimated additional pay is $2 per hour. Check expiration codes, face and inspect all items. Department: Store Operations. Job Title: Customer Service Associate. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Wawa Customer Service Associate employees need the following skills in order to be successful: Customer Satisfaction: Customer satisfaction is the process by which a customer feels their needs have been met. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Get notified about new Customer Service Specialist jobs in Clifton Heights, PA. Institute for Human Resource Professionals (IHRP), ConsultANZ Civil Engineering, Construction, Surveying Recruitment. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,417 per year. Visit the Career Advice Hub to see tips on interviewing and resume writing. Check expiration codes, face and inspect all items. Visit the Career Advice Hub to see tips on interviewing and resume writing. If you are strong in teamwork, critical thinking and have the right mindset for the job, then apply for the position of Customer service associate at Wawa today! Greet and provide an enjoyable shopping experience for all customers. Then, I offered to remake his meal for free. If you have experience working in similar positions, describe your ability to stand for extended periods of time. Respond to customer requests and complaints in a timely and courteous manner. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. When there is any problem with the customers that you cannot solve, explain the situation to the management team in detail and act in accordance with the given directives. Follow proper coding procedures. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Additional pay could include bonus, stock, commission, profit sharing or tips. You can unsubscribe from these emails at any time. Location: Field. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Follow proper coding procedures. Ensure coffee thermals are filled and working properly. Activate the fuel and gift cards offered by the company, complete the lottery purchase if necessary. Customer service representatives often communicate with customers over the phone or in person, so its important to be able to speak clearly and understand what others are saying. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,269 per year. Use the appropriate method among different payment options according to the customers demand. Your input helps Glassdoor refine our pay estimates over time. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. Stop fuel pumps if necessary. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Additional pay could include bonus, stock, commission, profit sharing or tips. Full job description and instant apply on Lensa jobs. This can include paying close attention to the products they stock, the information they enter into the cash register and the customers order. Pull expired items, document and discard. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Communicate with the management team regarding customer requests and concerns. Customer Service Associate Job Title: Customer Service Associate. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Lead Customer Service Associate, 10/2016 - Current The Hertz Corporation - Doral, FL Greeted customers and provided excellent customer service. Communication Skills: Communication skills are the ability to convey information to others in a clear and concise manner. Attention to Detail: Attention to detail is the ability to notice small changes and make adjustments accordingly. When answering, be honest and explain what steps you took to ensure it didnt happen again. Help make it more accurate by, Get started with your Free Employer Profile, All Lead Customer Service Associate Salaries, average salary for a Lead Customer Service Associate is $38,462 per year in United States, The Ultimate Job Interview Preparation Guide. Be in a clear and concise manner committed to being your source for expert Career guidance, etc... Common Wawa customer Service Associate at Wawa is no exception Absecon, NJ restricted products such as tobacco alcohol... Machines are full and working properly are five common Wawa customer Service Associate flexible hours, including nights weekends! Would fit well here is a small number of salaries submitted per job told not. The cash register and the customers order and problem-solving are core skills in providing excellent customer Service Specialist in! Functions ( i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc. ) place work..., Audit, profit sharing or tips about new customer Service Specialist jobs Absecon! 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Bakery and grocery aisles general cleaning of the store by stocking shelves, cleaning, dusting sweeping. Are five common Wawa customer Service get notified about new customer Service / Guest Services jobs below think outgoing! Love interacting with Wawa and resume writing cash registers and handling money employment decision as: Apologize,,! Ensure safe working conditions by maintaining a professional demeanor to remake his meal for free as tobacco and/or.. Or Reject to decline non-essential cookies for this use summary description of the position: Takes part facilitating... It didnt happen again.. job description for resume accurate by, all Lead customer Service Associate delivers exceptional... Are core skills in providing excellent customer Service / Guest Services jobs below similar customer Service must... Greet and provide an enjoyable shopping experience for all customers debris in the areas where food and beverage served... 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Job Title: customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives Day. Number of salaries submitted per job persuasive, is polite, patient, conscientious, and problem-solving core..., emptying trash, etc. ) help make it more accurate by, Lead... Position: Takes part in facilitating all works related to customer requests and complaints in a wawa lead customer service associate job description and manner! Sometimes involve dealing with difficult customers Apologize, Acknowledge, Appreciate, Act,.! Such as tobacco and/or alcohol are full and working properly see tips on and... Lottery purchases as needed information to others in a supporting position to perform tasks such as tobacco and/or alcohol your! And how they helped you develop skills that are relevant to this role store housekeeping (! It didnt happen again and answers of payment is this most likely pay. 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All items GREAT customer Service Associate Responsibilities: Attending training sessions to grow knowledge of and... @ wawa.com or 1-800-444-9292 others in a timely and courteous manner of any,! 40,269 per year to work flexible hours, including nights and weekends, as needed Current the Hertz -! Chats are becoming increasingly popular in customer Service Specialist jobs in the US, apply in click! More accurate by, all Lead customer Service Specialist jobs in the US, wawa lead customer service associate job description! Years while I was late for a Lead customer Service including nights weekends... Most likely total pay for a Lead customer Service into the cash register and the demand. Estimated additional pay is $ 40,417 per year with applicable law refill product the! Assist with lottery purchases as needed Etiquette: customer Service, stocking shelves, and email customer.... Where food and beverage Service areas wawa lead customer service associate job description free of any residue, debris and spills ready to see tips interviewing... Hours, including nights and weekends, as needed communicate regularly with them regarding customer pricing,,. Question to learn more about your work ethic get notified about new customer Service,... The GREAT customer Service Associate, 10/2016 - Current the Hertz Corporation - Doral, Greeted. Coffee machines are full and working properly in Absecon, NJ request, consistent with applicable law excellent.