Key performance indicators of customer success teams are lifetime value, upsell and cross-sell rate, customer churn, net promoter score. The use of chatbots is growing rapidly as businesses look for ways to reduce costs and improve customer service. This position is a front-line service position providing assistance to Magellans members and providers regarding programs, policies, and procedures. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. The goal of the Customer Support Specialist is to help support Samsaras rapidly-growing service solutions and provide an exceptional customer experience. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Vision on our systems and networks, the following internet and equipment (provided by VSP Vision) are required: Compensation range for the role is listed below. Assisting customers in resolving issues or answering questions regarding products or services provided by the company, Providing information about products or services to customers over the phone or via email or chat applications such as Skype or Slack, Assisting customers with billing inquiries and problems, including resolving issues and answering questions related to their bills, Providing company information to customers, including rates, fees, and other data, Tracking and resolving customer issues using computer software applications such as CRMs and DMSes, Identifying and solving problems with customer orders or service requests, Explaining new or existing products or services to customers via phone, email, or live chat sessions, Entering orders into an order management system or other software application used by the company, Following up with customers to ensure that they are satisfied with the resolution to their issue, Answering customer questions via phone, email, or chat, Investigating and resolving customer complaints in a timely and professional manner, Providing customers with product or service information, Upselling additional products or services when appropriate, Referring customers to other departments or specialists as needed, Tracking and documenting customer interactions, Identifying customer needs and suggesting appropriate solutions, Following up with customers to ensure satisfaction, Responding to customer inquiries in a prompt and courteous manner, Maintaining updated knowledge of company products and services, Adhering to all company policies and procedures, Exceptional communication skills, both written and verbal, Ability to multitask and handle multiple customer inquiries at one time, Patience and professionalism when dealing with difficult customers. Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. Europe & Rest of World: +44 203 826 8149 $32 Hourly. The salary for this position may vary based on a candidate's experience, industry expertise, technical skills, and location. Have fun doing great work with a great team, Handle escalated customer support tickets that require a high level of technical expertise, Continuously improve processes and procedures for handling escalated tickets, Stay up-to-date on the latest developments in our product, Communicate effectively with cross-functional teams to resolve customer issues, 3+ years of experience in a technical or customer support role, Strong problem-solving and analytical skills, Excellent verbal and written communication skills, Ability to work independently and as part of a team, Willingness to learn and adapt to new technologies, Background and interest in genetics, health, biology, and genealogy, 20 hours per week as a part-time (we may offer a full-time role depending on the candidate's experience), Full-remote (the core team is in Pacific Time, but flexible), Invite to a casual chat with CEO (we explain who we are first). Listing for: NCD Dental & Vision. Molina supports members and providers for different lines of businesses across multiple states. This position may be eligible for short-term incentives as well as a comprehensive benefits package. Kemper is proud to be an equal opportunity employer. Background results will be evaluated on a case-by-case basis. The support reps also work closely with teams from different departments to ensure swift action is taken to get a particular issue sorted. ClickTime is a recognized market leader in time and expense management software. Assists internal and external customers with troubleshooting, recommending possible solutions, or determining when to escalate a problem to management or referring to a technical expert within the area. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. About the Hectre Customer Service Rep Role: This is a brand new role within our company. Who are Customer Service Representatives (CSRs)? Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. Sound problem-solving skills to find the root cause of customer issues. Native or bilingual in English and German, Senior Customer Support (top 3% revenue in S21, backed by YC Continuity, remote-first, part-time). Some of the things that you get by working with us: Our Customer Happiness Team Leader will be responsible to Wow our Customers Off and Online by establishing a NPS Score of 70% and keeping our Customer Happiness at 90% by making sure that you and the team make everything possible within the guidelines to make our customers as happy as possible with our service. Customer service representatives are often a clients primary point of contact with a company. envie um e-mail para This trend is having a significant impact on the remote customer service industry, as chatbots can be used to handle many common customer service requests. A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. To speak to a VSP customer service representative, call 1.800.877.7195 Monday - Saturday 6 a.m. to 5 p.m.*, Pacific Time *for Medicare members hours are 8 a.m. to 8 p.m. in all time zones, call 1.855.492.9028. 100% Transparent and Pure line of Supplements Were huge believers in happiness, Sisu and freedom, which is why our international team works 100% remotely. Columbus, OH 43219. By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the ClickTime support team plays a crucial role in helping us achieve that mission. Wir entschuldigen uns fr die Umstnde. Despite declining employment, about 389,400 openings for customer service representatives are projected each year, on average, over the decade. This role is a great opportunity for the right person who wants to be part team in a dynamic growing company. You can also split this section into basic and preferred qualifications. You will be working with the Customer Success Team hand-in-hand to build out new Customer Service processes, procedures, and documentation. Molina Healthcare offers a competitive benefits and compensation package. Customer Service Representative @ Vsp Jobs in United States, Be an early applicant Get email updates for new Vsp Customer Service Representative jobs in United States. This is a key position, handling a high volume of incoming calls. Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score. Learn More Innovation Our work environment is creative and agile, and the future of our business is created from fresh ideas. Contingent on the VSP Global Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures, Online purchasing & e-Commerce knowledge, Payment processing/payment collections, Order Status, Shipping Status, and Stock Availability, Accurate completion of necessary documentation, letters, and forms processing, Quality Assurance testing for company software, Research and resolve issues/complaints and determine appropriate resolution(s), Solves problems and assists with issues that may not fit the cookie-cutter solution, Effectively educates and influences customers and prospective customers on the value and benefit that VSP offers through its products, services, and solutions, Identify customer trends and communicate to appropriate business partners, leaders and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts, Effectively maintains specific line of business Customer Service standards and support level standards, Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to accurately and consistently respond to customers inquiries, Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information about VSP to attendees; available for occasional overnight travel, Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders, Contingent on the LOB, may be the first point of contact for Sales, Representatives, not related to customer orders, Contingent on the LOB, may process claims based on business needs workflow fluctuations, One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries, Available to work any shift, including weekends, Demonstrated internet knowledge and understanding of basic internet browser settings, Demonstrated ability to work with multiple software programs, simultaneously, Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made, Excellent interpersonal and rapport building skills, Ability to ask appropriate and relevant questions to identify customer needs, Proven problem solving, negotiations, and decision-making skills, Ability to use appropriate discretion and judgment in applying customer/call handling guidelines, Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment, If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check. Provides product and service information, and identifies opportunities to improve our member and provider experiences. Jobs Customer Service / Guest Services Jobs About the Company. Get hired today! Provides product and service information, and identifies opportunities to improve our member and provider experiences. View Job description, benefits and responsibilities. Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Freshdesk has agent collision detection features to prevent multiple support agents from working on the same ticket. Description The Department: . We believe insurance was always meant to be a digital product were making that a reality. Disculpa Applicable salary ranges may differ across markets. This role will help our customers via chat, phone, and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance. Accurately processes orders, forms, applications, and requests submitted within SLA timeframe. om ons te informeren over dit probleem. Push boundaries. While over 50M people have got DNA tested in the U.S., the number will continue to grow by billions worldwide in the following decades. Suggest necessary corrections, changes, or solutions. in a courteous and timely manner as outlined in the departments established service levels. Download speed of (25Mbps Minimum) but (50Mbps Recommended) if nobody else at home streaming.Upload speed of (10Mbps Recommended)Ping Rate Maximum of 30ms (milliseconds)Hardwired to the routerSurge protector with Network Line Protection for CAH issued equipment. message, contactez-nous l'adresse Please do not forward resumes to Samsara employees. That's where you come in. What are the day-to-day activities they take care of? Applicable salary ranges may differ across markets. The range provided is just one component of total compensation including, but not limited to bonus eligibility based upon the achievement of performance objectives and company stock options. Though customer service can sometimes be a stressful job when dealing with negative customer interactions, the upside is that you can become a customer champion and be an asset to your organization with a positive outlook and a resilient mindset. We maintain a drug-free workplace and perform pre-employment substance abuse testing. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Customer service reps must take ownership of the customers problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made. 1-2 years of experience in customer service or sales role, Highly productive with good multitasking skills, Passion for helping people - especially when it comes to their health, Able to work in a high-volume contact center environment, Familiarity working with support ticketing and/or support CRM software tools, Fantastic oral and written communication skills, Strong desire to help businesses maximize their healthcare, 100% Medical, Dental, and Vision Insurance coverage, A values-based culture that invests in employee success. Search job openings, see if they fit - company salaries, reviews, and more posted by VSP Vision employees. Helping determine pricing schedules for quotes, promotions, and negotiations. Were a fun team with serious drive and are looking for someone to dive in and join the hustle. These workflows can be executed instantly. Performance expectations are to meet or exceed operations production and quality standards. Assists with all banking deposit product inquiries including: checking, savings, certificate of deposit, internet banking, debit card, and mobile banking. Compensation may vary and is based on geographic location of the specific role as well as the skills and experiences of the selected candidate. Some companies may provide additional equipment, such as a second monitor. In this role, you'll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions. Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume. Lamentamos pelo inconveniente. Source, attract and hire top talent with the worlds leading recruiting software. Some employers may prefer candidates who have a bachelors degree in a related field, such as business or communications. So please only apply if you want to be a part of a high performing culture. Bi-lingual Customer Service Representative job in Melville, NY. FILL OUT OUR SURVEY. The work of a customer service representative can be stressful, as they are often required to deal with angry or upset customers. We dont discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. ), You love learning new skills and can work with tools such as G-Suite, Slack, Zoom and Kustomer, Bilingual Spanish speaker a plus, but not required, Experience in a call center/high incoming call volume environment at plus, but not required, Your flexibility allows you to work one weekend shift every 6-8 weeks, Currently staffing for the following shifts: 8a-5p CT, 8:30a-5:30p CT, 9a-6p CT, Continuing education and professional development, Prior computer experience using Microsoft Office systems required, Familiarity with call-center phone systems preferred, Communication and active listening skills, Keen attention to detail, especially documenting for proper information, Capacity to navigate stressful situations with ease, Ability to achieve daily call center metrics, Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies, Ability to handle high call volumes day to day, Navigate multiple computer programs throughout the workday, Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed, Uses provided resources/company websites to navigate customers concerns, Consults with Supervisor or Team Lead on complex and unusual problems, Ensure customer satisfaction and provide professional customer support, Maintaining a positive, empathetic, and professional attitude toward customers and co-workers at all times, Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Apply for a NCD Dental & Vision Senior Call Center Representative job in Dallas, TX. They can access customer requests from multiple communication channels through a unified database, automate repetitive tasks, and ensure deadlines are being adhered to. About the RoleAt ClickTime, were passionate about helping customers manage their most precious asset: Their team's time. Provides customer support and stellar service to meet the needs of our Molina members and providers. For example, if a customer is frustrated, you can use empathy to understand their feelings and offer solutions to help them. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Indeed.com reports that the average salary for junior Customer Service Representative job postings on the site for the United States is $16.66 per hour as of January 2023 and $18.50 for senior Customer Service Representative jobs. Thanks and I look forward to hearing from you! ClickTime has grown to 40+ people currently working 100% remotely - all profitably and without any outside investment - and is excited to jump into the next stage of company growth. 2+ years of previous service industry and/or financial services experience. New Customer Service Representative @ Vsp jobs added daily. VSP Vision Eastern Operations Center. Tell us what *you* think of our resources and what youd like to see here in 2023. Our vision is to support the long term viability of food production for people and the planet. CSMs can move up the ladder to become directors or VPs of customer service, strategizing and aligning internal teams to deliver excellent customer service. For such cases, the support agent needs to make sure that the problem is being communicated to the right internal teams and that they take appropriate action to resolve it. Responsibilities also include the administration of intake documentation into the appropriate systems. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. Passion for helping, servicing and educating others and the desire to build rapport during each interaction. Resolves customer administrative concerns as the first line of contact this may include claim resolutions and other expressions of dissatisfaction. Why hasnt insurance? Get email updates for new Customer Service Representative jobs in Santa Clara, CA. The exact roles on your customer service teams and their day-to-day duties will vary based on your offerings. They love to talk and understand the value of good communication skills. 6. Additionally, as a pay-for-performance company, there are additional RSU grant awards for top performers which allow employees to achieve higher market positioning. REMOTE DETAILS: *You will work from home, full-time. This information reflects the anticipated base salary range for this position based on current national data. This position is also typically eligible for an Annual Bonus of 6% based on the Company Bonus Plan/Individual Performance and is at Company Discretion. However, in recent times, with the rise of more digital channels and customers valuing a brands overall experience over just product quality, customer service as a function is gaining more prominence. New Vsp Customer Service Representative jobs added daily. A senior customer service representative typically has a wide range of responsibilities, which can include: Explaining company policies to customers regarding billing, shipping, or other topics Processing orders and processing returns and exchanges of merchandise Assisting customers with billing questions or problems with their accounts This will help you develop the skills you need to succeed in this role. Graduates in any stream can also apply. You are someone who is motivated by helping other people solve problems. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Global on our systems and networks, the following internet and equipment (provided by VSP Global) are required: VSP Global That's where you come in. Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $2/hr. We are looking to hire a motivated English speaking Customer Service Representative who is positive, empathetic, and has a professional attitude toward customers at all times. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. We are looking for a passionate and experienced Customer Service Rep to work with our current team of worldwide Hectre allstars! The platform is fast growing, and we are experiencing increased customer inquiries. This is because AI can help automate many tasks that are traditionally done by human customer service representatives, such as answering questions, resolving issues, and handling complaints. This site uses cookies and related technologies for site operation, and analytics as described in our Privacy Policy. Report equipment malfunctions and repairs as necessary. You will interact with our customers however is most convenient for them, including phone, email, and chat. Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines. Ensuring the team is fully trained and up to speed with SOPs and KPIs. Knowledge of general banking practices preferred. Your support reps must try every solution themselves before suggesting it to customers, and ensure there are no lapses in communication. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience. Ability to work with others in a fast-paced, team environment. Grow your revenue fast with context-driven sales. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. Once enrolled, you will be required to remain in the Retiree Vision Plan for a minimum of 12 months. At ClickTime, were passionate about helping customers manage their most precious asset: Their team's time. We're committed to being your source for expert career guidance. National data exceptional customer experience Ordinance, we will consider for employment qualified applicants with arrest and conviction.! Leader in time and expense management software build out new customer service to. Email updates for new customer service Rep role: this is a nationwide fortune 500 organization a... Work with our customers however is most convenient for them, including phone, email, and the.. 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