9.17 All Resale Tickets purchased via the Ticket Exchange are final; you do not have a general right to cancel, and no refunds or exchanges will be given except where expressly set out in this Ticket Exchange Policy. The Ticketmaster Fan Guarantee is: Guaranteed 100% official tickets. $5.00 for trade-ins 6 to 24 hours from departure. None of us can go on the new date in September. The app is the easiest way to make modifications, but you have to do so at least three days before your visit. A promotional ticket obtained through a contest (or something similar) is changeable depending on the fine print on the pass. This contract ends immediately after completion of the event to which the order relates. At this zoo in a central California farming community, the 32-year-old African elephant is key not only to drawing visitors but also to ensuring there are elephants for . 14.1 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners shall not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by the Event Partner): (a) in any circumstances where there is no breach of contract or a legal duty of care owed by us or the relevant Event Partner; (b) in circumstances where such loss or damage is not directly as a result of any such breach (save for death or personal injury resulting from our or an Event Partners negligence); or. In particular, please ensure that you provide us with a valid email address as this is our preferred method of contacting you. What Happens If Ticket Prices Rise After My Purchase? . None of us can go on the new date in September. 5.10 You should keep an accurate record of all details in relation to sales on the Ticket Exchange, including a record of which exact Resale Tickets have been dispatched to which buyers and by which methods (including ticket barcode numbers, carrier tracking numbers, and delivery slips). 2.5 You must not create or use multiple accounts with the purpose or intention of circumventing any of the terms of this Ticket Exchange Policy or our, 2.6 You must not use our website or app, your account and/or the Ticket Exchange (together the ". Help us improve this article with your feedback. Through the Rams app you can download your tickets as well as manage your tickets - resell, forward or donate. Please note, some complaints can take as much as 28 days to resolve. You can check the status of your order anytime by visiting your My Ticketmaster account. All prices are displayed in the currency that they will be charged in, and we accept no responsibility or liability for additional charges you may be subject to by your credit or debit card provider, or any currency exchange rate fluctuations, which are entirely at your risk. Instead, it sat on your. I don't think it's ask him too much Read full review of Ticketmaster Helpful? How to Fix Facebook Marketplace Newly Listed Not Showing, How to Delete Zelle recipient in Chase Bank App, How to Fix Ticketmaster Pardon the Interruption Error, How to Transfer Tickets on Ticketmaster, Step by Step Process. It is your responsibility to inform us immediately of any changes to your contact details at any time, whether before or after receipt of any Resale Tickets. FRESNO, Calif. (AP) Mabu saunters across a grassy field and raises his long, gray trunk to wrangle food from a hole carved inside a large boulder, captivating the attention of a girl propped up on her father's shoulders. In particular, the following are unable to be listed for sale on the Ticket Exchange: (a) Primary Tickets being fulfilled by way of Collection from Box Office; (b) Primary Tickets purchased from Ticketmaster distribution points other than ticketmaster.co.uk (e.g. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Ticketmaster offers the unique concept of Fan Guarantee. A legally binding contract between you and the seller is formed upon the issuing of the order confirmation. 5.6 If a buyer does not receive delivery of any Resale Tickets in time for the relevant event as a result of the tickets being delayed, lost or damaged in transit and through no fault of you or the buyer, we may require you to be responsible for the submission of all relevant documentation to the carrier, in order to claim the costs associated with the failed delivery. As for new tickets you will have to buy tickets for the date you would like to attend. 9.1 All prices for Resale Tickets offered for sale on the Ticket Exchange are inclusive of VAT and are broken down as follows: (c) any per-order handling and/or delivery fees (. 4.2 Please note, tickets (including VIP tickets) are the only items that may be listed and sold using the Ticket Exchange. Keep in mind that when you sell your tickets, you will need to wait for the payment to be processed before the tickets are transferred to the new buyer. 9.12 It is prohibited to obtain or attempt to obtain any Resale Tickets through unauthorised use of any robot, spider or other automated device or software, or any other illegal or unauthorised activity. Accepting Your Tickets Step 1 4.1 You will only be able to list a Resale Ticket for sale if you purchased it as a Primary Ticket on the UK Ticketmaster website or app, and the Ticket Exchange functionality is available in relation to those Primary Tickets in your Ticketmaster account. 9.18 You understand that for the purposes of fulfilling your order, your contact details will be disclosed by us to the seller. Select the order you want to exchange under My Tickets Section. (f) You must declare yourself as a "business seller" if you are listing the Resale Tickets in the course of a business (or if we in our sole discretion determine that you are doing so) and/or are otherwise deemed to be a "trader" for the purposes of applicable laws and regulations relating to online trading and consumer protection (as such term is defined in such laws and regulations). 8.2 If we carry out any de-listing or cancel orders pursuant to clause 8.1, then we also reserve the right, in our discretion to terminate your Ticketmaster account and/or cancel any sale or purchase orders and/or prohibit you from listing Resale Tickets or making future orders and/or prohibit you from using the TM Services in future. 16.2 We shall be entitled to assign our rights and obligations under this Ticket Exchange Policy provided that your rights are not adversely affected. 15.6 We are a member of the Society of Ticket Agents and Retailers (, 15.7 Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation with you within 28 days, you and we may attempt to settle it by mediation via a referral to STAR. Ticketmaster only allow to change the tickets 24 hours before the scheduled event or in some cases 48-72 hours prior to event. Prices vary by concert, so any additional charge would need to be paid at the time of the exchange. Once you buy your ticket, that's your ticket. 3.5 Please note: We facilitate sale/purchase transactions between buyers and sellers, we are not a party to the sale/purchase contract between a buyer and a seller of any Resale Tickets. Policies set forth by our clients, including venues, teams and theatres generally prohibit Ticketmaster . A venue may release more tickets for Ticketmaster to sell as the event date approaches. 10.7 Where Resale Tickets are being fulfilled by way of "Collection" (either from us or the relevant event box office), such collection may be subject to certain conditions and restrictions (including that you may need to present proof of your identity). 9.14 Please ensure that you read the full Resale Ticket description details and are happy with your selection prior to purchase as we may be unable to rectify issues arising as a result of your mistake. Listing Your Tickets 19. 16.3 If any provision of this Ticket Exchange Policy is found by a competent court to be invalid or unenforceable, that provision shall be deemed to be omitted from this Ticket Exchange Policy and this shall not prevent the other provisions from continuing to remain in full force and operate separately. 15.2 If you have any queries or complaints regarding your listing, sale or purchase, please contact us using our. 9.2 The Sale Price of a Resale Ticket may be higher than the price paid for the Resale Ticket when it was purchased as a Primary Ticket. Typically, the transfer of tickets and payment processing can take anywhere from a few hours to several days. 16.8 This Ticket Exchange Policy shall be governed by and construed in all respects in accordance with English law and both you and we agree to submit to the non-exclusive jurisdiction of the English courts in relation to any dispute arising out of or in connection with this Ticket Exchange Policy. 10.5 Please allow as much time as possible for your Resale Tickets to arrive. If you can't exchange your tickets, you may be able to sell them. Select CANCEL TRANSFER. skip to content. How do I sell my tickets on Ticketmaster? 1.8 Nothing in this Ticket Exchange Policy or our. Home Help Center. However, the exchange process varies depending on the event and the seller. 10.2 Where Resale Tickets are delivered via e-delivery by email, you are responsible for providing a valid email address for e-delivery of the Resale Tickets and ensuring that you are able to receive the Resale Tickets by email (for example by ensuring that your email mailbox does not reject, bounce or otherwise prevent any relevant emails from being delivered and by checking your email mailbox regularly (including junk or spam folders)). If in doubt about any of your tax obligations, you should seek specialist tax advice. How Can I Get Cheap Universal Express Passes? Just mention SAME DATE BOOKING as subject line and reach out to Ticketmaster support team asap. Your order may be cancelled if it has not passed our verification process or if payment is not received in full. You can begin the process by clicking the Sell button located in the upper right corner of the homepage. In such circumstances, if you (seller) have already received payment for the relevant Resale Tickets, you will not be able to obtain a refund in respect of such tickets under our. Universal is very particular about their tickets, so to avoid surprises, contact them directly if you have any questions. If you don't know your Record Locator, you can find it in the confirmation email you received when you booked your trip. 13.1 You represent and warrant that the information that you submit to us in relation your account and in your use of the TM Services is true, accurate and complete and you will not use any false information, including contact information. You can change your ticket date by calling the Universal Orlando Guest Contact Center at (877) 589-4783 or Universal Hollywoods Ticket Center at (866) 258-6546. 1999-2023 Ticketmaster. or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms. 3. Where we make any such changes, we shall post the updated version of this Ticket Exchange Policy on our website. Why TicketMaster Changed (or downgraded) Your Seats! Return to top Commissions Commissions are not recalled on exchanges of unused, non-refundable, reusable tickets, as no refund is being made to the customer. You did it! Under normal circumstances, Universal Studios tickets are non-refundable. To prevent the bus drivers from starting a search party for you when you change reservations, please note that there's a minor fee applied to modified booking: $3.00 for trade-ins more than 24 hours from departure. We'll let you know if you qualify when you submit your request. The mediation shall be conducted in accordance with the, 15.8 Nothing in this Ticket Exchange Policy affects or restricts your statutory rights, your right to make a complaint to Trading Standards or another appropriate regulatory authority, or your right to pursue court proceedings or other forms of dispute resolution such as through the. 5.11 You may use buyers personal data strictly for the purpose of fulfilment of Resale Tickets only and for no other purpose whatsoever. A per ticket exchange fee may apply. Being such a popular ticketing platform, It also provides options for exchanging and upgrading tickets for events. Calling is a 3 hour wait time. no invoices, letterheads, business cards or compliments slips etc.). 14.2 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners, shall not be liable for any indirect or consequential losses or loss of data, profits, revenue, earnings, goodwill, reputation, enjoyment or opportunity, or for distress, or any exemplary, special or punitive damages, arising directly or indirectly from your use of the TM Services and/or any listings, sales or purchases made under this Ticket Exchange Policy. We have created Fan Guarantee to give you greater flexibility and service when buying tickets from Ticketmaster. It is your responsibility to ascertain whether an event has been cancelled, rescheduled or altered and the date and time of any rescheduled event. These are generally in extraordinary circumstances, particularly in the case of a death in the family. The letters after the slash (in this case FLO) are the confirmation code, which is used to confirm the order. 5.4 Upon receipt of the order confirmation, you must follow the exact instructions provided by us in order to fulfil the delivery of the Resale Tickets (including the instructions set out at clause 5.5 when dispatching physical tickets as opposed to e-tickets). 8.1 We reserve the right to de-list any listings and/or cancel any orders selling Resale Tickets on the Ticket Exchange if: (a) You fail to comply with any listing conditions under clause 4.3; (b) You are a business seller and fail to comply with clauses 4.3(g) or 6.4 and/or applicable law or regulation in relation to trading as a business; (c) You fail to supply a buyer with the exact Resale Tickets ordered (including by way of a failed delivery or where the buyer receives Resale Tickets that do not match listed Resale Tickets or order confirmation); (d) The buyer is denied entry to the relevant event through no fault of their own as a result of any act or omission by you (including any failure to comply with the terms of this Ticket Exchange Policy and/or any terms and conditions applicable to the Primary Ticket and/or any other applicable laws and regulations). 9.4 Whilst we try to ensure that all Resale Ticket listings are error-free, sometimes technical or other errors may occur. Ticketmaster exchange tickets option helps its users to exchange the ticket for a different date than purchased ones if due to any reason user isnt able to attend the event. Plus, you can print a receipt, print your Print-at-Home tickets, customize your alerts, and more! When you buy a Resale ticket, we do our best to reissue them in your name. There are some cases that an airline might deem eligible for free change or cancellation even on non-refundable tickets. For the 2022-2023 Lakers season at Crypto.com Arena, Ticketmaster will be the only authorized seller of Lakers Tickets online . 5. You can also modify your ticket on either parks official app youll just need to create an account to use this feature. 7.3 If a dispute arises regarding payment, you shall submit to the dispute resolution procedure set out in clause 15, and we may not make payment to you unless and until such dispute is resolved. Click Sell Tickets if tickets are available for sale/exchange. To initiate mediation, a party must give written notice to the other parties to the dispute requesting a mediation. Then how do I transfer my ticket to another friend if I am unable to attend due to work schedule the next couple months? If any Resale Tickets are not listed due to a technical or other error and/or do not sell for any reason, we will not be liable or responsible in relation to the same. Neither shall we be liable for any loss or damage sustained to your property or belongings or those of any guests under your booking attending an event. 1. If you wish to upgrade a ticket, this can be done subject to availability. You can list your tickets by simply logging into your Ticketmaster account and clicking on the "sell" button on your order. American tickets have a 13-digit number that begins with '001'. 5.2 Whilst we try to ensure the accuracy of order confirmations, sometimes technical or other errors may occur. It will also be your responsibility to calculate and account to the relevant tax authorities for all applicable taxes in relation to the sale price of Resale Tickets. You further agree and acknowledge that we are in no way responsible for the accuracy or suitability of any calculation or payment of taxes to any tax authority on your behalf (whether as a buyer or seller). Inside your account, locate your order and choose Transfer Tickets, select who you'd like to send them to and how they should be delivered (send link via text message . This happens for several reasons such as 1) The artist or team may no longer need the tickets that were held when the event originally went on sale, or 2) Once the stage or event area is set up, the venue has a better idea about which seats are obstructed. 6. (c) You may only list Resale Tickets that you have the right to sell, and where no third party rights, no applicable terms and conditions and no laws or regulations are breached by listing the Resale Tickets. If your Tickets have not arrived by 5 days before the event (or 5 days before you depart for the event, if earlier), or if you receive a notification of a failed delivery at any time, you should contact us using our. 6.1 If we need to make enquiries about any Resale Tickets you have listed or sold, you should respond promptly and within such timeframes that we notify to you. Therefore, we recommend you check this Ticket Exchange Policy regularly to stay informed of its current terms and conditions. Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. We accept no responsibility or liability for such cancellations, as these are outside our control. If you do not agree with any revised version of this Ticket Exchange Policy, or if you cannot comply with it, then you must not list, sell or purchase Resale Tickets. Extraordinary circumstances. Your existing Ticketmaster Tickets confirmation/order number should be formatted as 12-2345/FLO. Open the SeatGeek app. 11.1 If an event is cancelled, rescheduled or materially altered, we will use reasonable endeavours to notify you once we have received the relevant information and authorisation from our Event Partner. Refund and Exchange requests are subject to conditions that are outlined in our Purchase Policy. Note: Usually 2.5 per ticketare charged for changing the tickets for different date as administrative and handling fees. (iii) an organiser of the event you are listing Resale Tickets for, or a person acting on behalf of an organiser of the event. Yes You can transfer as many tickets as you like. Yes. Set the price. 2021 Vivid Seats Ltd. All rights reserved. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. Make Your Reservations Early and Adjust Accordingly. If you do not agree with this Ticket Exchange Policy or any other applicable terms and conditions, or if you cannot comply with any of them, then you must not use the Ticket Exchange. NetworkBuildz aims to help people to connect, communicate and collaborate in secure and better way. 5.12 You understand that your name, postal address, email address and telephone number may be provided by us to a buyer if it becomes necessary for the purposes of fulfilling the order. 24 hour right of return from time of purchase. If we are unable to contact you to confirm your order with the correct details, you agree that we may treat the order as cancelled and issue you with a full refund, without any further liability. Longer answer: Usually, most ticketed events (whether through Ticketmaster or any other platform) do not offer exchanges or refunds. Ticketmaster only allow to change the tickets 24 hours before the scheduled event or in some cases 48-72 hours prior to event. You can conveniently do so on Disneyland.com or Disneyland mobile app, provided that: 1) the dates are in the same tier for your one-day ticket (or the new date is in a lower tier), and 2) there are park reservations still available. Why Cant I Resell My Tickets on Ticketmaster, Ticketmaster Transfer Not Working, How to Fix, How to Fix Oops Something Went Wrong Error. 3.3 We reserve the right from time to time to make changes to this Ticket Exchange Policy. You can consult all applicable terms and conditions here. If you bought tickets online, you already have an account - just sign in. Calling is a 3 hour wait time. When this happens you'll see "resale not available" next to your tickets. How do I access and manage my game tickets for 2021 season? They would be able to help you out in changing the seats with available options. (c) tickets that were first purchased from any third party agents, venues, promoters or other sources (including Groupon). 9.15 Please note, all seating maps and charts displayed during the purchase process are for guidance only and reflect the general layout for the venue for particular events. Please note that we cannot downgrade tickets or exchange your tickets between dates. 15.1 If we need to contact you, we will use your Ticketmaster account contact details. If you are selling Resale Tickets, you will also have a separate legally binding contract with Adyen as described in clause 3.1 above. What is the Ticketmaster refund and exchange policy? 14.6 We will not be liable to you for failure to perform any of our obligations under this Ticket Exchange Policy to the extent that the failure is caused by a force majeure event (meaning any cause beyond our reasonable control including without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments).