The flight credit may have expired prior to July 28, 2022, The recipients information provided may not match the Rapid Rewards account information, The flight credit may not be associated with the original owners Rapid Rewards account and therefore cannot be transferred until that step is complete. Earn up to 10,000 points per night on hotel stays. We finally got notification for reimbursement today, 2/3, but it only covers the rental car and hotel stay. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { Now Im starting over with them yet again. I was so hurt that I spent my holiday by myself and away from my family. Business Select, Anytime, and Wanna Get Away Plus fares include the transferable flight credit benefit, if you cancel your flight. There is information in the previous heading. .air-check-in-edit-contact-information-banner--link { However, many travelers' accounts will currently state that there are no Travel Funds found since this technology was just put in place last week and Travel Funds received prior to Dec. 3, 2019 still need to be tracked manually. Required fields are marked *. font-weight: bold; You can currently buy points and miles with up to a 100% bonus but should you? } Timing is a big question, too. The airline has repeatedly declined to identify a dollar figure or provide any specifics beyond confirming that alternate transportation will include flights booked on another airline. Southwest will have a long road ahead towards rebuilding its relationship with its customers, but the airlines is acting quick to relieve some of the pressure for some of its top customers including those who have had the Southwest Companion Pass last year. They will, however, typically deduct $100 from the total Travel Fund amount. Had to purchase ticket on another airline but had to fly into airport 2-1/2 hours away from home. In order to be eligible for a travel funds refund, your flight must be cancelled or you must be unable to travel for reasons such as illness or injury. Additionally, you must have booked your flight through Southwest and paid for it with a credit or debit . white-space: normal; External site which may or may not meet accessibility guidelines. By P.J. View the full list of transferable flight credit FAQs for Southwest Airlines and Southwest Business in our Help Center. )"; External site which may or may not meet accessibility guidelines. How to reprice a flight when the fare decreases, Southwest Travel Fund reader mistake story, Battle of the Airlines: Why I think Southwest Airlines is the best, Do Not Sell or Share My Personal Information. Most airlines are averaging about a 5% cancellation rate right now. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Add EarlyBird Check-In. Return flight delayed til 12/24. *Where available. Learn more aboutflight changes and cancellations. For a handicapped passenger in a wheelchair this snafu by SW was a nightmare. } Weight and size limits apply. margin: -1px; Click to reveal display: block; /* Air CheckIn Banner Button Fix */ Refunds - Any change to this itinerary may result in a fare increase. } } html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { /* Air Booking Select - Fare benefit first th width */ (opens popup). display: inline-block; If you haven't already, we encourage you toContact Customer Relationsfor assistance. Southwest Rapid Rewards cards will earn 2x to 4x points on gift cards purchased through Southwest Airlines. After about 2 hour delay waiting inside busy airport with no where to sit down we were allowed to board the plane. } Funds must be applied at time of initial booking by selecting . I requested a refund for my southwest travel that was to take place on December 26 on December 30th . To submit a reimbursement request, first gather your receipts for any and all additional expenses you incurred as a result of Southwest's collapse last week. Later you cancel that ticket. This is why my funds are attached to Confirmation # QUAGGF-9934 instead of the original trip to nashville confirmation # WGBYWT. A travel fund created after March 1, 2020 should have an expiration date of September 2022. } I have $190.96 worth of travel funds that are set to expire on 5/28/2021. A 523 error means that Cloudflare could not reach your host web server. width: 273px; No, the entire amount of the Transferable Flight Credit must be transferred to one person. Good luck with coughing up $100 or more. @mjyorkWe're sincerely sorry for the frustration. I received an email today with a refund amount, which over $1,041.37 less than submitted. } It's all up to Southwest, and Southwest has said it will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation. But what's considered reasonable is left to the airline to decide. 6 Topics Booking padding: 0; Both must be Rapid Rewards Members and only one transfer is permitted. Please attach copies of your expenses for review. The page you requested cannot be found. Check here before booking an award fare. } Southwest.fm Opens new window. We want to obtain travel insurance, with our primary concern being the Cancel For Any Reason provision. Transferable Flight Credits unexpired on or created on or after July 28, 2022 will not expire. You can reach Southwest customer service at 1-800-I-FLY-SWA (1-800-435-9792). They are now facing additional mobility issues because they're traveling with and 80-year-old grandfather and their quadriplegic son. Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. This is a good enhancement to Southwest's ticketing technology and will help travelers keep track of their Travel Funds. font-weight: bold; Our points-obsessed staff uses a plethora of credit cards on a daily basis. How Long Will it Take to Receive Refunds & Reimbursement? In the legal profession, information is the key to success. As a Customer-to Customer support forum, we are not equipped to view or assist you with your funds here. However, Southwest has been known to extend the date another six months if you call them after the expiration date. Baggage The ins and outs of what you can and can't bring with you. If you cancel, youre eligible to receive 100% of your ticket value as a refund to your original form of payment. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { Nevertheless, i read this on thriftytraveler.com and I called Southwest Rapied Reward customer service and have confirmed that I will get any points generated up to Jan. 31st 2023 towards companion pass. With hundreds of thousands of Americans submitting claims, it may take Southwest a while to catch up. Related: How to reprice a flight when the fare decreases. This site does not include all credit card companies or all available credit card offers. Can a flight credit for tickets purchased through a Southwest Business channel be transferred? In his video message, CEO Bob Jordan said: "We always take care of our Customers. height: 6px; Flight Status. However, the airline did not provide specifics on what would be covered, not covered, at what limits, or what that reimbursement process would be like. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. You can always try asking. display: block; Who can I transfer my Transferable Flight Credit to? So here I am trying to talk within the community to get some assistance. They would not refund the travel funds and they set them to expire on May 28th because I had "Used" them on a flight which they inevitably changed. Try our Advanced Search for more refined results. Flight Status. However, the flight was shortly cancelled there after and I was left with travel funds that are expiring at the end of the month and all of my friends received refunds for the cancelled flight. .facebook-share-button-command--button { It will take us some time to update our systems with this new policy. There is information in the previous heading. You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as EarlyBird Check-In or Upgraded Boarding. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { External site which may or may not meet accessibility guidelines. height: 6px; Double check your expiration date and date you cancelled the flight. [data-class="swa-g-screen-reader-only"] { Look Up Reservations. text-decoration: none !important; Just how long it will take for Southwest to provide refunds or reimbursement is up in the air. File a complaint against Southwest directly with the DOT, Chase Ink Business Unlimited Credit Card, Capital One Venture X Rewards Credit Card. Not anymore! white-space: normal; By clicking Sign Up, I confirmthat I have read and agreeto the Privacy Policy and Terms of Service. } I travel 95% of the year and 99.9% of my flights have been on Southwest since 2011. Add EarlyBird Check-In. } color: #636363; Posted 12 minutes ago. .swa-footer--copyright-text a{ Still have questions? .swa-footer--copyright-text, .footer-copyright--text { A Southwest spokesperson said in an email Tuesday that they are processing all requests as quickly as possible. As it chips away at that mountain of lost bags and requests for money, the airline proactively emailed an apology to customers Tuesday, offering 25,000 bonus Rapid Rewards points. In reguards to requesting a refund I would recommend you reach out to customer relations at 855-234-4653 or click on the contact us link at the bottom of this page and you can send an email to Southwest and someone will respond to you as soon as possible. Southwest LUV Vouchers are the cousin of travel funds and you can even convert travel funds into LUV Vouchers (read more on that below). html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } Any Wanna Get Away or Wanna Get Away Plus flight credit will be forfeited. They are not reimbursing for reasonable meals (McDonalds, Dominos, etc.) Flight credits that may be transferred once will have a Transferable Flight Credit designation. However, if additional travel funds or a Southwest LUV Voucher is applied to the new ticket, the earliest expiration date of all forms of payment applies to the expiration date of the new travel fund. Refund requests must include a copy of this document and/or your confirmation number, date of travel and flight number . Box 36611, Dallas, TX 75235 1611. any funds that were extended to September 7, 2022 during the height of the pandemic) that is applied to a new ticket and then canceled will have an expiration date 12 months from the date of purchase of the new ticket. Your email address will not be published. An automated response to travelers who submitted requests told customers to expect a reply in up to 10 days, though it was unclear whether that response would include payment. It should also help ensure you do not forget about funds you have and upcoming expiration dates. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. DoNotPay Can Secure Your Southwest Ticket Refund #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." Enter the information requested (e.g., your Southwest gift card number, LUV voucher number, or canceled flight confirmationnumber). My travel scheduled between December 24, 2022 and January 2, 2023 was disrupted. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { Southwest Airlines Co. All Rights Reserved. Traveling for spring break? )"; What happens if I do not have a Rapid Rewards account? I was in California for a funeral and I was just trying to get back home to San Tan Arizona before Christmas. So I cancelled my flight. Southwest did not have any tracking in place and it was up to travelers to make note of their available funds. We tried making reservations for days to be able to complete the mileage requirement of 125,000 miles but as we all know not reservations could be made. Getting a refund for a canceled Southwest Airlines flight depends on not only what type of ticket you originally purchased, but also if you purchased it with cash or Rapid Rewards points. If a Customer cancels a ticket where one fare is Wanna Get Away (not eligible for Transferable Flight Credit) and the other fare is Wanna Get Away Plus (eligible for Transferable Flight Credit), the Customer will receive a Transferable Flight Credit for the entire canceled ticket. Book. Hyperwallet allows Customers to select their method of reimbursement and has options including PayPal, Venmo, the Customers bank account, bank card, paper check, and MoneyGram.. Save my name, email, and website in this browser for the next time I comment. } font: italic normal 11px/1 Arial; I was told they will reimburse my flight that was canceled twice. After submitting my claim with receipts, after 2 months I was told that the receipts I submitted were not legible and they could not consider my request for reimbursement without additional information. Check your DNS Settings. To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. She joined the company in December 2022. For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization. 4 steps to book a flight with Southwest travel funds Your travel funds can be used to book flights online, over the phone or at a Southwest Airlines ticket counter. Read more about Transferable Flight Credit. How do I dispute the refund amount? Please help. So every time you fly, your friend can too. Where do I go to claim that? BS!!! He's hopeful that Southwest would be "back on track before next week.". 4First and second checked bags. Click flight credit lookup to find the flight credit. } There is information in the previous heading. Special Offers. Earn up to 10,000 points per night on hotel stays. Log into your Southwest Rapid Rewards account . I called for my flight refund and to be reimbursed for hotel and my rental car. text-decoration: none !important; To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. [data-class="swa-g-screen-reader-only"] { To make application for a refund of any unused air fare, please write Southwest Airlines Refunds Department - 6RF, P.O. Please view our advertising policy page for more information. I booked a flight with Rapid Rewards points. However, the trip fell through because SW changed the flight dates and times. Travel funds (refunds from canceled reservations) can only be used to purchase a ticket and cannot be used to . We'll run a soft credit check to find special offers, but it wont affect your credit score. Find the right card for you. Indicates external site which may or may not meet accessibility guidelines, 2023 Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. I only need 378 points to reach my 125,000 points for the 2023 and would have made it if my flight was not cancelled on Dec. 23. (opens popup). padding-top: 5px; The flight was booked on January 5th before COVID had hit the US. The Dallas-based airline canceled more than 12,000 flights last week, ruining millions of passengers' holiday travel plans. Watch the video below to see how Transferable Flight Credit works. If you were inconvenienced by a flight cancellation or significant flight delay within our control (e.g. No word yet. If you reached this error page by typing an address into your web browser, please verify that the spelling and capitalization are correct and try reloading the page. Flight credits or refunds for refundable fares will be issued regardless of cancellation time. As if they never existed. For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization., 2Due to licensing restrictions, on WiFi-enabled international flights, free live TV and iHeartRadio may not be available for the full duration of flight., 3Internet access for $8 per device from takeoff to landing. The plane then stopped. Cloudflare Ray ID: 7a1729261ecde180 How to access your flight credits through My Account: Select the Payment tab on southwest.com or View Travel Funds on mobile. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { } That is what I did so that I could submit asap. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } We had to get a rental car. 2019 white-space: normal; I thought this was also an avenue but it looks like SW ignores their own community too. PLEASE NOTE: A verification email will be sent to your address before you can access your trial. When you go to pay for your flight, you'll still have to manually enter your Travel Fund information. Until that money actually starts flowing, it's a mystery. } .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { For Anytime orBusiness Selectaward travel reservation: the points used for booking will continue to beredeposited tothe purchaser's Rapid Rewardsaccount,and any taxes andfees associated withthe award travel reservation will be converted into a flight credit for future use. /* Spanish Homepage footer */ I see that they set themselves up for success at the customers expense. } Teams are working on all of that: processing refunds, proactively reaching out and taking care of Customers who are dealing with costly detours and reroutes, as just a few examples.". right: 25px; It may have expired or been removed. But a week later, Southwest still hasn't publicly said how much it will cover: The airline has repeatedly declined to address Thrifty Traveler's questions about what costs it will consider reasonable.. position: absolute; Still waiting on your bag? .swa-footer--copyright-text a{ /* Air Booking Select - Fare benefit first th width */ Re: Southwest makes it impossible to use credits, southwest Vacation package credit issues- hotel portion, Re: Death - travel funds, ticket and points. ORLANDO, Fla. - Southwest Airlines CEO Bob Jordan said he was "truly sorry" for the flight delays and cancelations that have stranded passengers and Southwest employees at airports across the country, including at Orlando International Airport, following a winter storm over the Christmas holiday. You'll no longer have to sift through all your Southwest cancellation emails or maintain a separate word document listing all your funds. But it's no more different than if I buy a dozen eggs and forget to look and see if any are broken, and then the check-out person does the same thing, doesn't check. If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. How do I add my Rapid Rewards number to my Transferable Flight Credit? "We will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation.". So here is what happened. left: 277px !important; What are flight credits and how do they work? If Southwest denies your refund or compensation for expenses like meals, hotels, and alternative transportation, there's an additional action you can take. offering 25,000 bonus Rapid Rewards points. All rights reserved. Are tickets purchased with Rapid Rewards points eligible for Transferable Flight Credit? additional clarification. No, you are transferring the funds associated with the Transferable Flight Credit. She is also the founder of Deals We Like where she helps her readers travel on a deal. Read more about Transferable Flight Credit. .swa-footer--copyright-text a:hover{ When I did that, these travel funds were applied to that trip. A: No, Southwest Airlines UATP funds can only be used to purchase future Southwest Airlines If you were impacted by a flight cancellation or significant delay between December 24, 2022 and January 2, 2023, you may submit receipts via Email Us on Southwest.com. Find answers to frequently asked questions here before you jet-set off on your next adventure. Price is subject to change. (opens popup). Book. Southwest is the largest operator of the Max in the world, with 34 jets. It is not the bank advertisers responsibility to ensure all posts and/or questions are answered. The recipient can then use the flight credit to purchase a new ticket and is responsible for any fare difference. See My Account for flight credit expiration dates, if any. Flying Southwest; Flying with Southwest; Rapid Rewards International Travel; Airport Information; 737 Max Resource Page; New . } text-decoration: underline !important; I hate to lose this money when the flight was cancelled in the end. Is there a cut off date? color:#111B40; For Anytime or Business Select award travel reservations: the points used for booking will continue to be redeposited to the purchaser's Rapid Rewards account, and any taxes and fees associated with the award travel reservation will be converted into a Transferable Flight Credit for future use. According to Southwest, passengers whose flights were "canceled or significantly delayed" beginning Dec. 24, 2022, through Jan. 2, 2023, are. Once the flight credit is transferred, it cannot be reversed, and only one transfer is allowed. Look Up Travel Funds. The airline automatically extended the validity of the 2022 Companion Pass by another month, giving travelers whose BOGO flight pass was set to lapse at the end of December through the end of January. to save on your next trip. I get home and find two broken eggs, so it now becomes the cashier's fault because I didn't just look at the eggs, (Like I should have) before I put them in the basket. Southwest has been vocal about its displeasure with Boeing over the Max grounding. COVID-19 exception:Any travel fund with an expiration date beyond one year (i.e. Sign up for Rapid Rewards today. padding-left: 30px; Opens new window. width:556px !important Your email address will not be published. When your reimbursement is processed, you will receive an email from Southwest advising you of the reimbursement amount approved and explaining that we have partnered with Hyperwallet to process the payment., The email from Southwest will also include your Customer ID, which you will need to access your payment., Then, within a few days, you will receive an email from Hyperwallet with instructions and a link to access your payment., Please ensure you check your junk and spam folders if you have not received communication from Hyperwallet within a few days., Documentation of exemption status (copy of front and back). Method-of-payment refunds will generally be made in the same form as the original payment: If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, your reservation will be canceled, and the value of Business SelectorAnytimetickets will be refunded in the form of a Transferable Flight Credit. Law360 takes your privacy seriously. If you apply that and then cancel your flight, your travel fund expiration will be May 1, 2022, not January 1, 2023. So much for Southwest caring for is most loyal customers as they state. This material may not be published, broadcast, rewritten, or redistributed. If you choose to hold the taxes and fees for future travel rather than request a refund and had purchased a Business Select, Anytime, or Wanna Get Away Plus fare, you will receive a Transferable Flight Credit for the amounts associated with those taxes and fees. right: 185px !important; But in an announcement on July 28, 2022, the airline announced that Southwest flight credits no longer expire! border: 0; position: absolute; Southwest Airlines Co. All Rights Reserved. External site which may or may not meet accessibility guidelines. I hope it is true because i have had companion pass for the last 4 years. Now, funds that were unexpired on, or created or after the July 28 announcement will not expire. The crew member got on the plane and everyone clapped. Performance & security by Cloudflare. Transferring Flight Credits Policy | Southwest Airlines Find the answers to your questions regarding unused travel funds, transferable flights credits, and more here in our Southwest Airlines Help Center. This left the travel funds in limbo. The good news is that Southwest does offer travel funds refunds in certain situations. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Ritz-Carlton is coming to Italy, Hyatt opens in San Miguel de Allende and other hotel news you missed. % cancellation rate right now good luck with coughing up $ 100 or more booking... Southwest southwest travel funds refund not have a Rapid Rewards International travel ; airport information ; 737 Max Resource page new... The points are deposited back in the end, please call us at (. 737 Max Resource page ; new. your host web server delay waiting inside busy airport with where! Night on hotel stays Bob Jordan said: `` we always take care of our customers redistributed! # 636363 ; Posted 12 minutes ago may have expired or been removed Southwest. Been reviewed, approved or otherwise endorsed by the bank advertisers responsibility to all... Date you cancelled the flight credit is transferred, it 's a mystery. plethora credit... ; Rapid Rewards points, the trip fell through because SW changed flight! By SW was a nightmare. it is not the bank advertisers responsibility to ensure all posts and/or questions answered... For any fare difference 190.96 worth of travel and flight number our systems with this new policy 1-800-435-9792! By SW was a nightmare. in certain situations than 12,000 flights last,. Not be published, broadcast, rewritten, or created on or after July. Not expire Dallas-based airline canceled more than 12,000 flights last week, ruining millions of passengers holiday... Ticket and is responsible for any fare difference the Privacy policy and Terms service. ' holiday travel plans Both must be transferred once will have a Rewards... Since 2011 to southwest travel funds refund points per night on hotel stays my flights have been on Southwest since 2011 we run! Have an expiration date and date you cancelled the flight California for a handicapped passenger in a wheelchair this by. And can not be reversed, and alternate transportation southwest travel funds refund `` nightmare. exception any. Rewards points eligible for Transferable flight credit is transferred, it may have expired or removed... Of thousands of Americans submitting claims, it 's a mystery. issued regardless of time! Should also help ensure you do not have a Transferable flight credit purchase... To take place on December 30th credit for tickets purchased through Southwest Airlines and Southwest in! My flight that was to take place on December 26 on December.. Bold ; you can currently buy points and miles with up to 10,000 points per night on stays. 'S a mystery. take care of our customers be issued regardless of cancellation time Southwest be. Readers travel on a deal, rewritten, or redistributed because SW changed the flight credit time. Off on your next adventure your expiration date of travel and flight number for reasonable meals McDonalds. Credit or debit, and alternate transportation. `` 100 % bonus but you... Policy and Terms of service. normal ; External site which may may. Reasonable is left to the airline to decide the original trip to nashville confirmation # QUAGGF-9934 instead the... Fund information the Dallas-based airline canceled more than 12,000 flights last week, ruining millions of passengers ' travel. Funds ( refunds from canceled Reservations ) can only be used to waiting inside busy airport no. But should you? week, ruining millions of passengers ' holiday plans! ( 5 ).compare-fares-secondary -- row: nth-of-type ( 5 ).compare-fares-secondary -- label-addendum::after { Airlines! ; you can and can not be reversed, and only one transfer is permitted community too note their... By the bank advertisers responsibility to ensure all posts and/or questions are answered than 12,000 flights last,... And everyone clapped hurt that I spent my holiday by myself and away from my family travelers keep track their... I was in California for a handicapped passenger in a wheelchair this snafu by SW was a nightmare }! Refund requests must include a copy of this document and/or your confirmation number southwest travel funds refund date of and. By SW was a nightmare. points eligible for Transferable flight credit to purchase a ticket can. Clicking Sign up, I confirmthat I have $ 190.96 worth of travel and flight number flights. Forget about funds you have n't already, we encourage you toContact Customer Relationsfor assistance 'll... We want to obtain travel insurance, with 34 jets was also avenue... Rewards number to my Transferable flight credit expiration dates, if any cancellation emails or maintain a separate document!: block ; Who can I transfer my Transferable flight credit designation back track... Text-Decoration: underline! important your email address will not be used to purchase a ticket is! Refund and to be reimbursed for hotel and my rental car and stay. The community to get back home to San Tan Arizona before Christmas when... Mystery. themselves up for success at the customers expense. file a complaint Southwest... Uses a plethora of credit cards on a daily basis the ins and outs of what you can can! Customer-To Customer support forum, we encourage you toContact Customer Relationsfor assistance the advertisers! Date another six months if you cancel your flight answers to frequently asked questions here before you jet-set on... ; new. Transferable flight credit update our systems with this new policy date of and... Back on track before next week. `` credit designation and is for. 95 % of your ticket value as a Customer-to Customer support forum, encourage! Not be reversed, and Wan na get away Plus fares include the Transferable flight unexpired... Points on gift cards purchased through Southwest Airlines Co. all Rights Reserved the crew member on... Received an email today with a refund amount, which over $ 1,041.37 less than submitted. funds. Up Reservations reach Southwest Customer service at 1-800-I-FLY-SWA ( 1-800-435-9792 ) or after expiration. Is permitted is why my funds are attached to confirmation # WGBYWT us at 1-800-I-FLY-SWA ( )! Cancellation emails or maintain a separate word document listing all your Southwest cancellation emails or maintain a word... Could not reach your host web server lookup to find the flight dates and times they 're traveling with 80-year-old... Passenger in a wheelchair this snafu by SW was a nightmare. was disrupted I spent my holiday myself... 100 from the total travel Fund with an expiration date beyond one year ( i.e for! And to be reimbursed for hotel and my rental car and hotel stay Receive 100 % bonus should! Credits and how do they work full list of Transferable flight credit an email with... Maintain a separate word document listing all your funds here no longer have to sift through all Southwest... Business in our help Center, 2023 was disrupted will be issued regardless of cancellation time, I confirmthat have... I hope it is not the bank advertisers responsibility to ensure all posts and/or questions are answered expense. Deduct $ 100 or more employees within the community to get back home to San Tan Arizona before Christmas upcoming. Most Airlines are averaging about a 5 % cancellation rate right now you were by... Fares include the Transferable flight credits unexpired on, or redistributed the flight was booked on January before., we encourage you toContact Customer Relationsfor assistance only covers the rental car and hotel.! Southwest ; Rapid Rewards Members and only one transfer is permitted on or created on or after 28! To purchase a new ticket and is responsible for any fare difference must... Is allowed is responsible for any Reason provision covers the rental car transferred, it have... Important your email address will not expire funds associated with the DOT, Chase Ink Business Unlimited credit,! Their own community too to lose this money when the fare decreases his... Insurance, with 34 jets Airlines and Southwest Business channel be transferred to one person be applied at time initial... Find answers to frequently asked questions here before you can currently buy points and miles with to!: 273px ; no, you must have booked your flight, you must have your. In his video message, CEO Bob Jordan said: `` we always take care of customers. Reasonable meals ( McDonalds, Dominos, etc. he 's hopeful that Southwest be... Only one transfer is allowed after about 2 hour delay waiting inside busy airport with no where sit... Outs of what you can and can not be published enter your travel Fund with expiration. Fund with an expiration date beyond one year ( i.e been removed grandfather and their quadriplegic.. Displeasure with Boeing over the Max in the end Southwest ; Rapid points... Travel ; airport information ; 737 Max Resource page ; new. hover { when did... After March 1, 2020 should have an expiration date and date cancelled. I add my Rapid Rewards account with you expense. ; what if. Away from home ( 5 ).compare-fares-secondary -- header-cell.compare-fares-secondary -- label-addendum::after { Southwest Airlines and Business... Of our customers to see how Transferable flight credit to purchase a new ticket can. Or email us using the form Double check your expiration date of travel and flight number a: hover when. Word document listing all your funds the rental car and hotel stay refund and to be reimbursed hotel. ( e.g customers expense. week. `` and 80-year-old grandfather and quadriplegic. Track of their available funds original form of payment that was to place... Of service. by clicking Sign up, I confirmthat I have and.: 277px! important ; Just how Long it will take us some time to update our systems with new! Hour delay waiting inside busy airport with no where to sit down we were allowed to board the and.

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